Last updated: 29 October 2025
Welcome to www.signel.co.uk (“Site”), operated by Signel Digital (“we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your use of our Site and services. Please read them carefully before proceeding.
1. Acceptance of Terms
By accessing our Site or using our services, you agree to be bound by these Terms. If you do not agree, please discontinue use immediately.
2. Services Provided
We offer digital services including:
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Web design and development
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Google Ads and digital advertising management
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Web hosting services
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Email hosting setup and configuration
Each project is unique and will be accompanied by a detailed proposal outlining specific deliverables and timelines.
3. Web Design & Development
Client Responsibilities
To ensure timely project delivery, you must:
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Provide all required materials (text, images, brand guidelines) promptly
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Review deliverables and provide feedback within agreed timeframes
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Grant necessary access to accounts and platforms
Project Timelines
We commit to delivering projects within agreed timeframes. However, delays may occur due to late provision of materials, client feedback delays, or unforeseen technical issues.
Scope Changes
Changes or additions beyond the agreed scope may incur additional fees. We will discuss and agree on any additional costs before proceeding with extra work.
4. Digital Advertising Management
Performance Expectations
We develop advertising strategies tailored to your business objectives. However, due to the variable nature of online advertising, we cannot guarantee specific outcomes such as traffic volume, conversion rates, or sales figures.
Client Responsibilities
For optimal campaign performance, you must:
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Provide accurate business information and campaign objectives
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Respond promptly to information requests and approval requirements
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Maintain website content that accurately reflects your current products or services
5. Hosting Services
Web Hosting
We provide web hosting through Cloudways and private VPS servers. To manage your hosting effectively, we require access to your domain’s DNS settings.
DNS Management
We manage DNS records through Cloudflare. You may either:
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Transfer your domain to Cloudflare and grant us access, or
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Update your domain’s nameservers to point to our Cloudflare account
With appropriate access, we will manage necessary DNS records (A, CNAME, MX, TXT) to ensure your website and services function correctly. Changes will be made with minimal service disruption and will only affect records related to our hosting services.
Email Services
We no longer manage ongoing email hosting services. For new email hosting requirements, we can provide recommendations and referrals to suitable service providers.
Data Backup Responsibility
You are solely responsible for maintaining adequate backups of your data, including website content, databases, and email. We do not provide backup services or accept liability for any data loss.
6. Fees and Payment
Pricing
All fees are specified in your project proposal or service agreement and quoted in GBP unless otherwise stated.
Deposits
Most projects require a non-refundable deposit before work commences. This covers initial planning, research, and resource allocation.
Payment Terms
Invoices are due within 14 days of issue unless alternative terms are agreed in writing. For ongoing services, we may require a recurring payment method.
7. Intellectual Property
Your Content
You retain ownership of all materials you provide (logos, images, text, branding). By providing this content, you grant us a license to use it solely for delivering services to you.
Our Work
Unless otherwise agreed in writing, we retain intellectual property rights in work we create. Upon full payment, you receive a non-exclusive license to use this work for its intended purpose.
8. Limitation of Liability
Service Delivery
We provide services with reasonable care and skill but cannot guarantee error-free or uninterrupted service, or that services will meet all your specific requirements.
Data Loss
We accept no liability for any data loss. You are solely responsible for maintaining adequate backups of all your data.
Indirect Losses
We are not liable for indirect, consequential, or incidental losses including loss of profits, goodwill, data, or business opportunities.
Maximum Liability
Our total liability for any claims arising from our services is limited to the amount you have paid us for the specific services giving rise to the claim.
9. Termination
Either party may terminate services with 30 days’ written notice. Upon termination, you must pay for all services rendered up to the termination date.
10. Changes to Terms
We may update these Terms periodically. We will notify you of significant changes. Your continued use of our services after changes constitutes acceptance of the updated Terms.
11. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes are subject to the exclusive jurisdiction of the courts of England and Wales.
12. Contact
For questions about these Terms, please contact us through our contact page.
Thank you for choosing Signel Digital. We look forward to working with you.