Last update: 28 Aug 24
Signel Digital LTD (“we”, “our”, “us”) operates www.signel.co.uk (the “Site”). This Privacy and Cookie Policy explains how we collect, use, and disclose your Personal Information when you visit or interact with our Site, including our use of cookies and similar technologies.
By using the Site, you agree to the terms of this Privacy and Cookie Policy.
1 -Information Collection and Use
We collect personally identifiable information (“Personal Information”) that you provide to us, such as your name, email address, contact information, and payment details. The legal bases for processing this information are:
- Contract performance: To provide our services to you
- Legitimate interests: To improve our services and communicate with you
- Consent: For marketing communications (where applicable)
We use this information to:
- Provide and improve our services
- Communicate with you about our products and services
- Send marketing communications (with your consent)
- Manage access to certain accounts (e.g., your website CMS, web host, or advertising platforms)
2 – Log Data
When you visit the Site, we automatically collect information that your browser sends (“Log Data”). This may include your IP address, browser type, pages visited, and the time and date of your visit. We use this data to monitor and improve the Site’s performance based on our legitimate interest in maintaining and enhancing our services.
3 – Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our Site, analyse usage data, and improve our services. A cookie is a small text file that is stored on your device when you visit a website.
Types of Cookies we use
- Essential Cookies: These are necessary for the Site to function properly and cannot be switched off in our systems. They are usually set in response to actions you take, such as setting your privacy preferences, logging in, or filling in forms.
- Performance Cookies: These allow us to count visits and traffic sources so we can measure and improve the performance of our Site. They help us know which pages are the most and least popular and see how visitors move around the Site.
- Functional Cookies: These enable the Site to provide enhanced functionality and personalisation. They may be set by us or by third-party providers whose services we have added to our pages.
- Targeting Cookies: These may be set through our Site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites
Specific Cookies and Tracking technologies we use
- Google Analytics: We use Google Analytics to analyse user interactions with our Site and improve the relevance of our content. Google Analytics collects information such as how often users visit the Site, what pages they visit, and what other sites they used prior to coming to the Site. For more information, visit Google’s Privacy Policy. To opt-out of Google Analytics, you can use the Google Analytics Opt-out Browser Add-on.
- Google Tag Manager: We use Google Tag Manager to manage and deploy marketing tags (snippets of code or tracking pixels) on our website without modifying the code. For more information, see Google’s Privacy Policy.
- Google ReCaptcha: We use Google ReCaptcha to protect against spam and abuse. When you interact with the reCAPTCHA challenge, your browser connects to Google’s servers to validate the challenge. Google may collect and use certain information about your device and browsing activity to perform this analysis, subject to Google’s Privacy Policy and Terms of Service.
- Facebook Pixel: We use Facebook Pixel to collect data that helps us track conversions from Facebook ads and optimise our ad campaigns. The Facebook Pixel collects information such as your IP address, browser type, and the pages you visit on our Site. For more information, see Facebook’s Data Policy. To opt-out of Facebook’s data collection, you can adjust your Facebook Ad Settings.
- Microsoft Bing: We use Microsoft Bing Analytics to track user interactions and improve the relevance of our advertising on the Bing search engine. For more information, see Microsoft’s Privacy Statement. You can opt-out of Microsoft Bing Analytics by visiting Microsoft’s opt-out page.
- Hotjar: We use Hotjar to analyse user behaviour on our Site and improve the user experience. Hotjar may collect information such as mouse clicks, mouse movements, scrolling activity, and text you type into the Site. For more information, see Hotjar’s Privacy Policy. To opt-out of Hotjar, visit the Hotjar Opt-Out page.
- Cloudflare: We use Cloudflare services such as Cloudflare Turnstile, Cloudflare CDN, and more to protect against spam and abuse, as well as improve our services and performance. For information on Cloudflare’s data collection and use, please see their Privacy Policy.
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Malcare: We use Malcare for bot protection and website security. Malcare helps us prevent malicious attacks, detect and clean malware, and enhance overall website security. Malcare may collect and process certain data to perform these security functions. For more information on Malcare’s data practices, please refer to their Privacy Policy.
Managing Cookies
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this Site may become inaccessible or not function properly.
When you first visit our Site, you will be presented with a cookie banner that allows you to accept or reject non-essential cookies.
4 – Hosting Services
We provide client hosting services using Cloudways web hosting. By using our hosting services, you agree to be bound by Cloudways privacy policy and terms of service.
5 – Do Not Track
We do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
6 – Data Retention
We retain your Personal Information for as long as you remain our customer. After the termination of our business relationship, we may retain some personal information for legal and tax reasons.
7 – International Data Transfer
Your information may be transferred to and processed in countries other than your own as part of our service provision and use of third-party services. These international transfers are governed by the terms and conditions of the third-party services we use.
8 – Sharing of Personal Information
We may share your Personal Information with third parties as part of providing services to our customers. These third parties may include vendors, partners, and other service providers that support our business operations.
9 – Your Rights
Under GDPR and UK data protection law, you have the following rights:
- The right to access your Personal Information
- The right to rectify any inaccuracies in your Personal Information
- The right to erase your Personal Information
- The right to restrict the processing of your Personal Information
- The right to object to the processing of your Personal Information
- The right to data portability
To exercise these rights, please contact us at [email protected]. We will respond to your request within one month.
10 – Security
We implement appropriate technical and organisational measures to protect your Personal Information, including the use of SSL encryption. However, no method of transmission over the Internet is 100% secure. While we strive to protect your Personal Information, we cannot guarantee its absolute security.
11 – Payment Processing
We process payments using GoCardless, PayPal, Stripe, and integrated payments through FreeAgent. By using our services, you agree to be bound by the terms and conditions of these payment providers.
12 – Children’s Privacy
Our Site and services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If you become aware that a child has provided us with Personal Information, please contact us using the contact details below.
13 – Changes to this privacy policy
We may update this Privacy and cookie Policy from time to time. The latest version will always be available on our Site. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the Site after any changes constitutes your acceptance of the new Privacy Policy.
14 – Contact Us
If you have any questions about this Privacy Policy or to make a data request, please email us at [email protected]